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Before you place an order, please make sure to read our Return Policy. Once you understand our return policy, have fun browsing through our vast selection of special occasion dresses, shoes, and other accessories. We know shopping on our website will be the most fun you’ve ever had (and easy too!), so we have categorized our dresses into special groups so you can shop by event, dress types, colors, price, and brand! Please note that we only ship within the United States.

Payment Method

We happily accept Visa, MasterCard, Discover, American Express, PayPal, AfterPay, and Apple Pay. 

Your orders are safe with us! For more information on security, please check our Privacy Policy

Telephone Orders

You may order by telephone if you prefer by calling our physical location at (972) 385-6100. Our physical location is open Monday through Thursday 10:00 AM – 8:00 PM, Friday and Saturday 10:00 AM – 7:00 PM, and Sunday 12:00 PM - 6:00 PM Central Standard Time.

Online Orders

As you are shopping our website you can see a dress’s availability only after choosing a size and color for that specific dress you are considering. Choosing a size will likely require your measurements as we have many designers with all different size charts. After you have your measurements you will need to compare them to that particular designer’s size chart. Once you select your size and color you will see one of four messages appear on-screen, which can better help you choose the right gown that fits your timeframe:

Please see the four messages below and a description of each:

Once you have chosen the perfect gown, shoes, and/or accessories for your event and you are ready to checkout, you can follow our simple checkout process. During checkout, you will notice that we ask you what your "Wear Date” (or the date of your event). This is important information we need to ensure we receive your order in time for your special event. Personal Information is also required to process your payment and order, and to allow us to contact you quickly with ship dates, availability, and any concerns regarding your order. In the event that your original order cannot be fulfilled by your special event date provided at checkout, we will contact you immediately and refund your money in full, or allow you to select another dress if you choose. If you need your dress ASAP, or have any questions, please feel free to call us at 972-385-6100.

Although you may shop 24/7 at terrycostashop.com or call our physical location during business hours seven days a week, orders placed on Fridays may not be fulfilled until the following Monday (excluding holidays) due to the operating hours of our various designers, most of whom are available Monday-Friday, 9am-5pm in various time zones across the states. For Special Orders or products without a ship date, we will contact you within 2 business days regarding availability, order confirmation or cancellation, and ship dates. Please see “Receiving Your Order” information below.

How to Measure

We highly recommend getting measured by a professional (available at our physical location or by your own tailor, a local shop etc.) but it is okay to have friends or family measure you if you prefer. We do stress the importance of finding a professional, if possible, because they will know exactly where to measure and will pay attention little details that are important to the fit of a gown. If possible, it’s best to be measured in the exact undergarments you plan on wearing with your gown (i.e. padded bra or no bra at all).

Sizes are typically determined based on three measurements:

1. Bust- The fullest part of your bust
2. Waist- Your natural waist line
3. Hips- The fullest part of your hips

 The Hollow to Hem measurement is rarely used (usually only for custom pieces or children’s dresses). This measurement is taken from the base of the neck to the bottom of the hem, or ground. Your shoes and petticoat (if applicable) would be required for this measurement.

When measuring do not pull the measuring tape tight and use only a standard clothing measuring tape in inches. Make sure you take deep breaths, stand up straight (do not look down at the measuring tape as this will affect your measurement), keep your feet together, and make sure you have nothing in your pockets.

Bridal Orders

Although you cannot purchase certain bridal products directly from our website (per some manufacturers’ policies and procedures) we would be happy to fulfill bridal orders over the phone! Please ask for a manager when placing any bridal orders by phone. Due to the nature of bridal deliveries and order specifications, which greatly differ from other products on our site (i.e. prom gowns, evening wear, etc.), we ask that you order by phone so that we may provide you the most comprehensive information possible regarding your chosen bridal gown and/or accessories and discuss any availability concerns.

Standard time frame for Ordering:

• Bridal Gowns take an estimated four to six months
• Bridesmaids Dresses take an estimated three months
• Veils and Headpieces take an estimated two to three months (Lead time varies greatly between designers)

 If you need your gown and/or accessories sooner than the standard time frame, there may be other options we can pursue to get your order sooner. We can check the in-stock availability of the item with the designer or we may be able to add a rush on some orders to accelerate the shipping time. Each designer has different rush options and limitations so please call to find out what options you may have!

Bridesmaids: If you’re ordering a bridesmaid dress it would be best to consider the following before placing your order:

1. Check with the bride to see if she has started her bridesmaids’ contracts with Terry Costa at our physical location.
2. If not we are happy to fulfill your order individually, but be aware that if all the bridesmaids' dresses are ordered separately (at different times or at different locations/on different sites), there is a chance that the colors may vary slightly due to dye-lot variations during production.  Fabrics are not dyed until they are ordered so gowns ordered at different times will be dyed at different times.
3. We recommend that you are measured by a professional either at another bridal or evening wear store or by a tailor if you cannot come into Terry Costa. Keep in mind the final decision regarding size is made by the customer—please reference the size chart for the specific designer and collection to choose your size. *
4. If the bride has started bridesmaid group contracts at our physical location it is best to complete your order with the group to ensure dye lot consistency unless the bride approves otherwise.  We can do this over the phone if you wish. 

*All sizes are based on the manufacturer size chart, they are not cut custom to measurements given.  Alterations are often necessary and alteration fees are not included within the price of the dress.

Please be aware that all bridal orders are final sale, and cannot be refunded or exchanged for any other product. This also includes changing size and/or color after order is placed.

For information about planning your bridal salon visit and other bridal tips check out our TCB Planning 101 page to better prepare yourself for your special day!

Receiving Your Order

As always we want to make sure your dress arrives in time for your special occasion!  The stock availability for many of our products is updated daily and listed on our website as you shop specific styles, colors, and sizes.  In the event that the size or color you select is temporarily sold out, unavailable, or back-ordered an estimated availability date may appear.  If you do not see an estimated date after choosing your size and color than it is likely the gown is from a designer that requires order confirmation first,  in which case we will confirm your special order within two business days from your purchase date and provide you with an estimated ship date via email at that time.

The speed of delivery also depends on your chosen shipping method, the time of purchase and the delivery destination. Our default shipping method is UPS Ground, which usually takes 3-7 days to arrive at your door from the provided ship date.  Keep in mind a signature may be required upon arrival; if a packaged is refused three times and returned to us the customer is responsible for all associated shipping fees. Some designers will ship directly to customers, therefore some orders may be shipped FedEx.

Order Delay

For Orders placed by Overnight Method, please keep in mind that “Overnight” will be by the next business day. If it is an “In Stock” Overnight Order, please be aware that some dresses must first come from the manufacturer to our physical location and then to you.  This could, of course, add shipping time.

Due to unforeseen circumstances, such as inclement weather, there are rare occasions that shipments may be delayed.  These extreme cases are rare and cannot be controlled by Terry Costa.  Terry Costa will not be liable for delays in such situations.  Rest assured that, even in extreme circumstances we will use all tools at our disposal to ensure you receive your item as quickly as possible.

The Terry Costa Team takes our customers’ privacy and security very seriously, both in-store and online.  As such, we have implemented fraud filters in an effort to protect our online customers from any suspicious or fraudulent charges to their card.  If your order triggers a review by our fraud prevention department, we may require additional information in order to approve your card for processing. You will be contacted immediately in regards to this matter, and we ask that you contact us back as soon as possible to confirm your order and avoid any further delay.  Any order held for verification purposes by our fraud prevention department may be delayed until needed information is received and the confirmation process is completed.  Orders may be flagged due to incorrect/incomplete billing or shipping information, address confirmation, or return policy review.  Any delay in shipping or needed upgrade due to this verification process is the responsibility of the customer.

Low Price Policy

If you find a lower price on any dress we carry online, we will match it.

Exceptions: Advertised price must be sold online at an Authorized U.S. Retailer! Product must be available for immediate shipment in size and color customer wishes to order.  This does not apply to any dress marked as “sale,” “clearance,” “ special auction,”  etc. Cannot be combined with any other discount, coupon or special offer.

*** ITEMS PURCHASED IN STORE ARE FINAL SALE, NON-REFUNDABLE AND NON-EXCHANGEABLE ***

Please note, Terry Costa’s Return and Exchange policy is for ONLINE PURCHASES ONLY. 

All online merchandise marked Final Sale, priced at $698 or above, or sale merchandise are final sale and cannot be returned or exchanged. 

All items should be returned in the same condition as when you received it, unworn, undamaged, with original tags and packaging. Items returned with signs of obvious use may be subject to the return being rejected and the item returned to the customer at their expense.

REFUNDS

If upon receiving your online order you are not completely satisfied with your purchase, you may request a return for a 15% restocking fee or have a one time exchange of your item within 3 days of delivery of the order (this includes weekends/holidays as we are here 7 days a week). Any return/exchange requests submitted after 3 days of delivery will be rejected. *Returns/Exchanges are only applicable on online orders. All in-store purchases are final. 

Shipping fees are non-refundable. If you request a return label while filling out your Return Authorization Form, a $15.00 fee will be deducted from your refund amount.

To complete a return, please follow these steps:

• Submit a return request here: HERE  Once the request is approved or denied, you will receive a confirmation email from [email protected]. Do not send back your purchase until you receive this confirmation.

• Place your item back in the bag or box with your original packing slip or invoice (this may be provided via email).

• Clearly write your return authorization number on the outside of the return package. Your return must be in transit within 3 days of requesting your return authorization number. Items not in transit within 3 days of return request approval will be rejected. 

• Items must be unworn, unwashed, and with tags attached in order to be accepted as a return

Once your item is received and inspected, we will send you an email notification that your refund has been processed. Once we receive your package, it can take 5-10 business days to process your refund.

To ensure you receive the email please add [email protected] to your contact list so that it does not go to your spam folder. If you have not heard from us within two business days please call us at 972-385-6100.

EXCHANGES

Terry Costa accepts one exchange request per purchase. If upon receiving your online order you realize you need to exchange your item for a different size, color, or style, you can request an exchange within 3 days of delivery of the order. If you need an exchange that is time-sensitive due to an upcoming event, please let us know as soon as possible, and we can offer you alternate options.

To request an exchange, please follow these steps:

• Fill out a return/exchange authorization form HERE Please include the dress style, size and color being exchanged for in the form submission notes box.

• Send the first purchase back in it’s original condition within 3 days of receiving the order and include the return/exchange authorization form in the package.

• Once received and inspected, we will either refund/charge you the difference depending on the price of the new dress and ship your exchange order.

Returns and Exchange requests are responded to Monday-Friday. It can take up to 24 hours to receive a return request approval/rejection. If you have any questions you can e-mail us at [email protected]

ABOUT RE:DO

The $3.98 Free Returns for Store Credit, Refund, and Exchange Protection allows you to receive unlimited free shipping on exchanges or returns for store credit, refunds or exchanges.

If you purchased the $3.98 Free Returns for Store Credit + Exchange Protection at the original time of checkout, there is no cost to ship your package back to us within the return window. You will be able to submit a return for store credit or exchange and receive a pre-paid shipping label through our returns portal. Please note, return shipping on refunds requests are also covered minus a 15% restocking fee.

If you did not purchase this option at checkout, non final sale orders are still eligible for a return. Please visit our return portal here  to purchase a return label for $15 and send back your item. Purchasing Re:do with a FINAL SALE item does not make the item eligible for a return.

ORDER CHANGES AND CANCELLATIONS

Once your order is placed, you cannot change, alter, or cancel your order in any way. In the event an item in your order is not available you will be offered alternatives or the option to receive a full refund for the item. We have no control and accept no responsibility for the sizing you select for your merchandise. Please check the provided size chart to ensure correct sizing. If you need to exchange for a different size, please follow the steps in our exchange section above.

FOR YOUR PROTECTION

We at Terry Costa, Inc. take the security of our customers very seriously. Therefore, we have implemented fraudulent charges. If your order triggers a review by our fraud prevention department, we may require additional information in order to approve for processing. You will be contacted immediately in regards to this matter, and we ask that you contact us back as soon as possible to confirm your order and avoid any further delay. Any order held for verification purposes by our fraud prevention department may be delayed until needed information is received and confirmation process is completed. Orders may be flagged due to incorrect/incomplete billing or shipping information, address confirmation, or return policy review. Any delay in shipping or needed upgrade due to this verification process is the responsibility of the customer.

POLICY OVERVIEW